Privacy Policy

1. Introduction

At Crisp & Fry Pontyates, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

2. Information We Collect

When you use our website or place an order online, we may collect information such as your name, phone number, email address, order details, collection time, delivery details if applicable, and payment information if online payment is available.

We may also collect basic website usage information, such as pages visited, browser type, device information, and general activity on our website.

3. How We Use Your Information

We use your information to process your orders, contact you about your order, provide customer service, manage online ordering, improve our website, and maintain accurate business records.

We may also use your contact details to respond to questions, handle complaints, or provide important updates related to your order.

4. Online Orders

When you place an order through our website, the information you provide is used only to prepare, manage, and complete your order. Please make sure the information you provide is accurate and up to date.

5. Payments

If online payment is available, payment details may be processed securely by a third-party payment provider. We do not store full card details on our website.

6. Cookies

Our website may use cookies to improve your browsing experience, remember certain preferences, support online ordering, and understand how visitors use the website.

You can control or disable cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.

7. Sharing Your Information

We do not sell your personal information. We may share limited information with trusted service providers only when needed to operate our website, process payments, manage online orders, or provide customer support.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no website or online system can be guaranteed to be completely secure.

9. Data Retention

We keep customer and order information only for as long as necessary for business, record keeping, customer service, legal, or accounting purposes.

10. Your Rights

You may contact us to request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information where applicable.

11. Marketing Communication

We will only send marketing messages if you have agreed to receive them. You can ask us to stop sending marketing communication at any time.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

13. Children’s Privacy

Our website is intended for general use and online food ordering. We do not knowingly collect personal information from children without appropriate consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and continued use of our website means you accept the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details below.