Terms & Conditions

1. Introduction

Welcome to Crisp & Fry Pontyates. By using our website and placing an order online, you agree to the terms and conditions set out on this page. These terms apply to all online orders, collection orders, and any use of our website.

2. About Us

Crisp & Fry Pontyates is a local fish and chips takeaway located at 19 Heol Llanelli, Pontyates, Carmarthenshire SA15 5UB. We provide freshly prepared food for collection and online ordering.

3. Online Orders

When placing an order through our website, please make sure all details are correct before confirming your order. This includes your selected items, collection time, contact details, and any special instructions.

Once an order has been accepted and food preparation has started, we may not be able to cancel, change, or refund the order.

4. Collection Orders

Customers are responsible for collecting their orders at the selected time. Collection times shown on the website are estimates and may vary during busy periods.

Please bring your order confirmation or order details when collecting your food.

5. Prices and Menu Items

All prices are shown on our website and may change from time to time without prior notice. We aim to keep our menu, prices, and availability updated, but some items may become unavailable during service.

If an item is unavailable after you place an order, we may contact you to offer an alternative or adjust your order.

6. Payments

Payment options available on the website may include online payment or payment at the restaurant, depending on the settings available at the time of ordering.

If online payment is available, payment must be completed successfully before the order can be processed.

7. Allergies and Dietary Requirements

If you have any food allergies, intolerances, or dietary requirements, please contact us before placing your order. Although we take care when preparing food, we cannot guarantee that any item is completely free from allergens due to the possibility of cross-contamination in the kitchen.

It is the customer’s responsibility to inform us of any allergy or dietary concern before ordering.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible by phone. We will do our best to help, but changes or cancellations may not be possible once the food has started being prepared.

9. Refunds

Refunds are considered on a case-by-case basis. If there is an issue with your order, please contact us as soon as possible so we can review the matter.

We may ask for details of the order, including the order number, date, and issue reported.

10. Website Use

You agree to use our website only for lawful purposes. You must not misuse the website, attempt to disrupt its operation, or place false or fraudulent orders.

11. Accuracy of Information

We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all content, menu details, prices, opening times, or availability will always be free from errors.

12. Limitation of Liability

Crisp & Fry Pontyates will not be responsible for any indirect loss, delay, or inconvenience caused by website errors, service delays, item availability, or circumstances outside our control.

13. Privacy

Any personal information provided when placing an order will be used to process your order and contact you if needed. We will handle customer information with care and will not sell your personal details to third parties.

14. Changes to These Terms

We may update these terms and conditions from time to time. Any changes will be posted on this page, and continued use of our website means you accept the updated terms.

15. Contact Us

If you have any questions about these terms and conditions, please contact Crisp & Fry Pontyates using the details below.